Every customer answered. Your contact center, run better.
QTS is the architect and operating partner behind your automation — from design to day-to-day results. We work inside the platform you already run, or build new where none exists.
Find your starting point.
From a single pharmacy counter to a national contact center — pick the one that looks like your day.
One call, three steps.
Your customer reaches out
By phone or chat, at 2 PM or 2 AM. No hold music, no voicemail.
QTS resolves the routine
Refills, hours, appointments and status checks — answered from your own systems.
Your team gets what matters
Sensitive or complex requests reach a person, with the full conversation attached.
The most expensive calls are the ones nobody answers.
Hold queues, after-hours voicemail and repeat questions quietly cost you customers and staff time. Most teams never see the number. Move the sliders to see yours.
- Callers who hang up on hold rarely call back
- After-hours requests sit until morning
- Staff answer the same five questions all day
Start from the result you need.
We design around business outcomes, then pick the channels and platform that get you there.
Never miss a customer
Voice and chat answer instantly, day or night, and hand off to a person when it matters.
Lower cost per contact
Routine requests resolve in self-service, so agents spend time on the work only people can do.
Scale without hiring
Absorb seasonal peaks, new locations and growth without adding front-desk headcount.
Stay compliant
HIPAA-aware design, encryption in transit and at rest, and full audit trails of every interaction.
Modernize what you own
Get more from NICE, Genesys, Five9 or Cognigy — or stand up a cloud-native stack where none exists.
We don't hand over a bot and walk away.
QTS stays in the operation after go-live, tuning every month against the numbers that run your business.
- 1AssessMap your platform, call reasons and customer journeys. Find where automation earns its keep.
- 2DesignArchitect the flows, integrations, guardrails and human hand-offs — with your team in the room.
- 3LaunchGo live with one high-value flow first, tested against real failure scenarios, not just happy paths.
- 4Operate & improveMonthly performance reviews, tuning and expansion to new channels as the results come in.
Built by enterprise architects, not a marketing team.
QTS is led by a Sr. Principal Enterprise Architect with 25+ years in enterprise voice and contact-center delivery, now focused on AI automation across voice, SMS, email and chat — on NICE CXone, Genesys, Cognigy, RingCentral and cloud-native stacks.
This isn't a marketing pitch. Everything on this page is something we design, build and run ourselves — including the assistant you just tried.
Is QTS right for you?
If two or more of these sound familiar, a 30-minute assessment will pay for itself.
- Calls go to voicemail after hours or during busy periods
- Your staff spend hours answering the same questions
- You run NICE, Genesys, Five9 or Cognigy and it isn't delivering
- You need automation that respects HIPAA and audit requirements
- You want to grow without adding headcount